Projects managed by Dr. Crane have included:

 Insurance Claims:

• Assessment of Claims Quality "Leakage" and development of quality improvement program;
• Development of fictitious test‑claim facility to assess quality of health claims processing;
• Design of new claims audit approach to get "current read" on quality for long-tail lines;
• Assessment of environmental claims quality and development of staffing guidelines;
• Evaluation of COLOSSUS claims settlement expert system;
• Development of audit guide and best practices manual for health claims processing;
• Analysis of claims allocated legal expense;
• Utilization of "Snapshot" approach for analyzing the allocation of claims resources to claims handling activity, type of claim, and accident period;
• Analysis of legal expense trends in the insurance industry;
• Analysis of factors resulting in adverse case reserve development;
• Development of productivity standards for claims operations;
• Director of a national conference on controlling erroneous medical claims;
• Analysis of factors influencing insurance claim settlement value;
• Comparative expense analysis of health claims processing carri­ers;
• Analysis of factors influencing claim settlement value;
• Design of personal computer reporting system for contract surety claims management;
• Comparative expense analysis of Medicare claims processing carriers;

  Insurance Underwriting:

• Development of strategic business plan for Workers' Compensation;
• Implementation of productivity measurements and staffing models;
• Analysis of centralization versus decentralization of personal lines operations;
• Development of computerized financial underwriting system for large surety risks;
• Design of user requirements for a risk manager's workstation;
• Re‑design of large account claim exhibits (loss runs).

Insurance Operations:

• Development of information system conceptual framework for transaction processing and for management reporting;
• Development of long‑range strategy for rebuilding a company's processing infrastructure;
• Application of "Snapshot" work sampling approach to evaluate time utilization in Commercial operations and in processing offices.

 Financial & Corporate:

• Evaluation of loss and loss expense reserve development trends;
• Evaluation of field office configuration alternatives;
• Development and analysis of insurance agency surveys;
• Assessment of acquisition candidates;
• Assessment of alternatives for relocation of a company's home office;
• Development of alternative expense allocation approaches;
• Benchmark analysis of expenses for peer companies;

 Service Organizations in General:

• Development of "Snapshot" approach for analyzing the allocation of resources to work task, line of business, and re­porting period;
• Development of methodologies for determining “true product costs”;
• Evaluation of Activity Based Costing (ABC) models, and development of objective “data-driven” approaches for specifying ABC model parameters.
• Development of information system strategies for processing and for management reporting;
• Evaluation of field office configuration alternatives;
• Comparison of costs and utilization in capitated versus fee-for-service health delivery environments;
• Development of computerized system for underwriting financial risks;
• Development of computerized system for detecting erroneous medical claims and for profiling medical practitioners;
• Assessment of alternatives for relocation of a company's home office;
• Development of long‑range strategy for rebuilding a company's processing infrastructure;
• Evaluation of utilization controls in Medi-Cal reform;
• Analysis of methods for integrating a company's pricing, financial, and investment strategies;
• Comparative analysis of expenses for peer companies;
• Development of resource profile and analysis of expense "drivers" for corporate staff functions;
• Development of performance measures for comparing different state Medicaid programs;

Operations Management/Operations Research:

• Evaluation of alternative configurations for a large-scale inventory distribution system;
• Development of statistical analysis approaches for computer simulations;
• Cost-benefit analysis of U.S. Navy Commissary System;
• Development of software for automated train control system for the Bay Area Rapid Transit (BART) system, and development of simulation methodology for testing control system;
• Simulation of alternative memory storage designs for large mainframe computers;
• Development of optimal inventory stocking methodology for a large premium stamp company;
• Analysis of centralized versus decentralized operations;
• Evaluation of "corrective strategies" for control and scheduling of rapid transit trains;
• Study of cost-benefit impact of consolidating Navy procurement offices;
• Development of productivity standards for various operating departments;
• Assessment of the financial impact of unsatisfactory quality; development of quality improvement program;